"Breast Investigation"

About: York Hospital

This unit works very well. The staff are kind & empathetic in the stressful situation that patient is in, reassuring the patient whenever it is necessary. As with all hospital outpatients appointment time is limited & the convey system is used but the staff try to keep this to a minimum & check that the patient needs any help/advice constantly. There is a drinks machine now which is free & helps, plus tv to focus on while you wait in between tests ( you become very dry mouthed when in a stressful situation like this) as no time to go to get one. Whilst this is an anxious time the staff do their utmost to keep spirits high.

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Response from York Hospital

Thank you very much for your posting. Your comments have been passed to the teams concerned. We are pleased that your visit to us was very positive; our aim is to provide a high standard of service which reflects the needs of patients.

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