About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
I attended this clinic for a dexa scan yesterday. I booked time off from work and arrived promptly for appointment. When I checked in was told by receptionist she thought the scanner was broken but to take a seat and she would let me know. After 15 min wait was informed the scanner was indeed 'broken' and parts needed ordering and I would get another appointment sent by post. There was another lady there who had brought along her wheelchair bound disabled husband for same scan and told the same thing which had obviously caused her great distress in getting him there. If scanner was broken (as receptionist thought) would it not have been better to telephone patients the day before and cancel the appointment rather than waste their time and money getting there as well as the distress caused .