"No understanding to my mothers needs, care or..."

About: Bedford Hospital South Wing

My mothers lunch time meds were still on here bedside table at 4pm. When asked why I was told that she might have spat it out (I did not see any evidence of this) the meds were still in the cup & clean! She had alzhimers & does not understand! She was sitting in her own urine & seemed distressed! Her wrist was broken & needed pins. When the pins were removed, this was done with no pain control. This left my mum in pain & distress. The carer that was with her at the time cried & wants us (her family to put in a formal complaint ) Shame on you bedford hospital!

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Responses

Response from Bedford Hospital South Wing

Hello, Thank you for getting in touch concerning your experiences at Bedford Hospital, as a hospital we appreciate all feedback, good or bad. I am sorry to read that your mother’s recent treatment did not live up to the standards you would expect from Bedford Hospital. Your comment will be passed on the relevant parties but should you wish to discuss this matter personally the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints. You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ Ellie Taylor Communications Officer Bedford Hospital NHS Trust communications@bedfordhospital.nhs.uk

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