"Pacemaker fitting at the conquest hospital"

About: Conquest Hospital

Last week I attended the cardiology department to have a pacemaker fitted, on entering the ward I was greeted by 2 nurses. These 2 nurses were extremely good in all ways nothing was too much for them. They made me feel calm and explained what was happening. My time came to go into theatre and I felt calm and relaxed. Once in theatre it was a different matter. I have never felt so alone and frightened. No one talks to you personally. This procedure is done under local anaesthetic so you can hear all what is being said. To hear that the pocket was too big they couldn't get the wire in and that they had cut into a muscle. What else was I going to hear. I hadn't had sedation as I felt I didn't need it but I was feeling pain and obviously my body was showing signs of this. To then be told by the surgeon that "" you don't get a medal just because you don't have sedation" I was very tearful by this time.. I then had sedation but still was well aware of what was going on. To hear that the Dr needed help was far from reassuring. I felt that the Dr doing the op was not capable of doing this operation. By the time I came out I was still very upset I felt that I had been a lump of meat on a butchers slab. The 2 nurses back on the ward were shocked at my reaction when I came out. They were there to comfort me made me feel human again lots of reassurance . Another nurse came to me about my experience I explained how I felt. As soon as I was able to go home I went not a minute to soon. The next morning I didn't feel very well went to the drs and was sent back to have another X-ray . This was done. I was then taken to resus to be told I had a oft sided pneumothorax,where a chest drain had to be inserted. At least now I was being treated as a person not a lump of meat.

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Response from Conquest Hospital

We are very concerned to read about your experience with Cardiology at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients, however, this is clearly not what you describe and we apologise for that. We would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving people’s experience. In the first instance, your posting has been forwarded to the Clinical Lead who will be equally alarmed to learn what happened and how it made you feel. We would urge you to make contact with us as soon as possible so that we can look into what happened in more detail and apologise to you in person. It's very important that we learn from your experience. If you are willing to speak to staff in more detail, we have a Patient Advice & Liaison Service (PALS) who can make these arrangements. PALS can be contacted on 01424 758090 or by email at: PALSH@esht.nhs.uk. Or if you prefer, you can also call in and see them in person between 10am to 4pm, Monday to Friday. They have an office situated just inside the main entrance on Level 3 (directly opposite to the coffee shop). Thank you for your posting on NHS choices, we do hope that you feel able to contact us.

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