"These wonderful people ensure the best possible care is given"

About: New Cross Hospital / Accident and emergency

(as a parent/guardian),

My son arrived in ED with a badly broken jaw in the early hours following an assault in Wolverhampton Town Centre.

The care received from the Maxilo facial team and the staff nurse on ward A23 was outstanding. He underwent 4 hours of surgery to repair his injury and the care throughout from the theatre, recovery and ward teams made me realise just how hard these wonderful people work to ensure that the best possible care is given to both the patient and their family.

I live in Telford and have experienced the PRH in Telford both as a patient and as a relative and I have to say if I were to be admitted to hospital and had a choice of where I would receive my treatment then New Cross Hospital would certainly be my first choice. It has been a pleasure to deal with you and I thank you all very much on behalf of Myself and my son.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Gillwall

Thank you very much for posting your comments regarding your son's patient experience at our hospital. I will share your comments with our staff.

I wish your son well with his recovery.

Kindest regards

Carol Bott

Head of Patient Experience and Patient Involvement

Response from New Cross Hospital

Thank you very much for posting your comments relating to your son's patient experience at our hospital. I will share your comments with our staff and wish your son well with his recovery! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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