"Dissapointed"

About: Tewkesbury Hospital

I entered the hospital at approximately 1800 hours on Saturday 20th of September. My throat had swollen closed and I had difficulty communicating. I had to wait at the reception to speak to someone as it was left unattended. I was asked several questions even though I couldn't talk and was visibly distressed. The receptionist told me that it was nothing more than a sore throat and showed little compassion and made it seam like I was some sort of burden on him. I left after he told me I would need to wait nearly 3 hours to see someone and I went to cheltenham general where I was seen in less than half an hour and put straight on to a triage ward where I was treated with dignity and respect by the emergency doctor and nurses I was eventually transferred to Gloucester royal to the ent speciallist and was fantastic. In short I have lived in Tewkesbury all my life and sadly will never use the hospital there again.

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Responses

Response from Tewkesbury Hospital

Thank you for sharing your feedback. We are sorry to hear about your experience, and would like to understand more about your recent care at the Tewkesbury Community Hospital so that we can take this information back into the team, and ensure that we take appropriate steps to improve our service. If you would be able to get in touch directly with our Service Experience team, we will be able to follow this up with you. You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk. We would welcome the opportunity to discuss your concerns with you, as we take all feedback we receive seriously, and would like to reassure you that the dignity and respect of all our service users is of greatest importance. Your feedback has already been shared with our team in Tewkesbury, and we will ensure that actions are taken to prevent this happening in the future. Best wishes The team at Gloucestershire Care Services NHS Trust

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