"no follow up after email sent"

About: University Hospital Of North Durham

After a telephone call to the patient experience team I was told to send an email with my complaint including my telephone numbers so they could contact me. On the 18th August I submitted my email detailing my complaint & included both my landline & mobile numbers, that was 5 weeks ago yesterday and I still haven't had any correspondence what so ever. How long does it take to read a comment & respond to it.

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Response from University Hospital Of North Durham

I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. Our freephone number is 0800 783 5774. Please mention when calling us that you have left a comment on NHS Choices. Alternatively, you may write to us at: Patient Experience Team Appleton House Lanchester Road Hospital Site Durham DH1 5XZ Thank you.