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to be treated with dignity and ...

Story from nhs.uk

"to be treated with dignity and ..."

About: Colchester General Hospital

(as the patient),

What could be improved

to be treated with dignity and respect, not shouted at by the consultant orthopaedic surgeon

Anything else?

if i had spoken to this surgeon or any other staff in the abusive loud manner in which i was spoken to, i would have been ejected by security. instead, i left the hospital immediately after this event. in hindsight, i guess that is what the surgeon wanted to be rid of my case from his list. i vow never to return to this hospital again

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Responses

Response from Colchester General Hospital 15 years ago
Colchester General Hospital

Submitted on 25/03/2009 at 11:49
Published on nhs.uk on 26/03/2009 at 04:06

Thanks for contacting Colchester Hospital University NHS Foundation Trust.

Our Trust is committed to providing high quality care and making a patient's visit as reassuring as possible. I apologise that you believe our standard of care has fallen below that which we expect. Improving the patient experience has been identified as a top priority for the Trust and so I would welcome the opportunity to investigate your concerns.

Could you contact the Trust at info@colchesterhospital.nhs.uk so that we can investigate further. Please be assured that your email will be treated with strict confidence.

I look forward to hearing from you at your earliest opportunity.

Peter Murphy

Chief Executive

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