"Torn ligaments in ankle etc after accident"

About: Cumberland Infirmary

After arrival in a lot of pain , eventually seen by a Doctor in A&E sent for xray , then fired down to the end of a corridor and seemingly forgotten about for 2.45 hrs , my wife went to ask when they were going to come and see us - the response was "The doctors are treating ill people" eventually the dr arrived apologizing but certainly not meaning it - didn't look at my shoulder or back - re injury's which i had been in near tears with pain on Xray table .i had to go to my own GP the following Monday to try and get help their ? my wife was stunned by how we had been treated ? then im not going into the visit to the locum orthopedic consultant - whom one of the nurses ended up arguing with them re what they had suggested ?

Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for drawing these concerns to our attention, I am sorry to hear that your experience was not satisfactory . I have forwarded your comments to the relevant managers for their attention. We would welcome your husband getting in touch with our Patient Advice and Liaison Service (PALS) team at the Cumberland Infirmary to explain his experience in more detail if he so wishes. T he PALS team can be reached on 01228 814008 between 8.30am and 4.30pm Monday to Friday, or by sending us an email to PALSCIC@ncuh.nhs.uk. Please note that you r husband would need to give his written consent for you to follow up on his behalf. With best wishes Alison Patient Experience

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