"Great care from A&E at Ninewells Hospital Dundee"

About: Ninewells Hospital / Accident & Emergency

(as a parent/guardian),

Last week my daughter was brought to Ninewells A&E by ambulance after dislocating her patella. I just wanted to thank all the staff involved in her care for the caring and efficient way she was treated. She was treated very promptly on arrival, the staff communicated very well with her and us and we knew exactly what was going to happen. She was given pain relief, had the dislocation reduced, was x rayed and then had her leg put in a cast and we were in and out within a couple of hours.

The staff were all very professional, and put a very scared wee girl (and her Mum! ) at ease.

Thank you

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Responses

Response from Caroline Hiscox, Associate Nurse Director, NHS Tayside

Dear Arelievedmum

I am really sorry to hear that your daughter dislocated her patella and I hope she is recovering well. I am pleased that your experience of the Ninewells Emergency Department was so positive and would like to thank you for taking the time to post your thoughts on Patient Opinion. I will ensure that this excellent feedback is shared with the staff.

Kind regards.

Caroline McQuillian

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