"Bowel investigation"

About: Conquest Hospital

My husband attended conquest under the two week rule. He had a sigmoidoscopy which identified a problem so was followed up with a colonoscopy and they took three biopsies. Weeks went by no contact from conquest, no suggested treatment for his complaint, no follow up appointment. Our GP practice tried to get the results but to no avail. We were forced to go to conquest ourselves and walk in a no entry area where the consultants and secretaries were to ask for results!! Following this we did get an out patient appointment, the consultant was far from reassuring, stating he hadn't looked at the biopsy results, bowel was inflamed- unknown cause, polyp not removed, only half the bowel had been viewed as the operator could not reach the rest. When I paraphrased this the consultant said " what do you want me to do about it". I was shocked and told him I was not the doctor, but as nothing was forth coming I suggested a scan for my husband to which he agreed. At one point when my husband asked about the future he actually said "we have to suck it and see". I'm disgusted!! Considering we are all advised to take bowel problems seriously and he was seen as an urgent case the treatment was poor and I just don't trust the Conquest and old advise anyone with a similar complaint to choose a different hospital.

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Responses

Response from Conquest Hospital

We are very concerned to read about the issues you highlight in your posting on NHS choices about your husbands experience with General Surgery at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care and service to our patients, however, this is clearly not how you describe your husbands experience and we apologise for that. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. We have a dedicated Patient Advice & Liaison Service (PALS) who are always happy to look into individual patient concerns. We would urge you to contact them as soon as possible as they will be able to liaise with Trust staff on your behalf and make enquiries to help resolve your current concern. In the meantime we have forwarded your posting to the General Manager and Clinical Lead for General Surgery and we hope that you will feel able to contact us PALS can be contacted on 01424 758090 or by email at: PALSH@esht.nhs.uk. You can also call in and see them in person between 10am to 4pm, Monday to Friday. They have an office situated just inside the main entrance on Level 3 (directly opposite to the coffee shop). Thank you for taking the time to alert us to your husbands experience.

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