"My friend is still waiting to ..."

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My friend is still waiting to have an operation for a stent to be put into her kidney, she only has one left. She has had to wait so long nearly six months and the kidney must be slowly dying, she has MS, epilipsy etc.... I could go on she had three blood transfusions, calcium infusions everyday give by a nurse and taking so many tablets it is ridiculous and she hardly goes out, I could go on and tell you more. Surely the NHS guidelines say that you shouldnt have to wait more than six months! she doesnt have a choice of hospitals as it is because of her condition, please can someone tell me why she is having to wait so long? is it because we live in Suffolk? or is it cost.