"An apparent lack of care re drugs"

About: The Tunbridge Wells Hospital

My husband was taken by ambulance to A&E to the Tunbridge Wells. My main concern was with regards to the prescribed medicine taken in the ambulance with him. They were taken in an orange container with double closing mechanism and a timer together with a chemists bottle, and they never arrived into the M A U room where he was transferred to at about 3:30am. They are neither in the ward or P cubicle in A&E or still in the ambulance. Whilst trying to find them I was met in the wards by staff who had a general disinterest, and no search was made, I met the same response in A&E. An ambulance driver did try to help by ringing their 'office ' unfortunately the person on the other end of the phone was unable to find which team was responsible for picking my husband up, even when given the address and time of the pick up. I could not find out what tablets my husband received whilst in the hospital. Fortunately I managed to get him discharged, to get to our local chemist who provided-sufficient tablets for the weekend The only person in the ward who seemed to care was one of the social workers. When I arrived my husband was asleep with his head hanging out of bed and I had to search for some to lift the sides. When we were trying to leave my husband still had canulas in his arm and it took me an hour to get them removed, despite the fact that several people had already left. The main problem was that there was only one nurse on the ward. The lack of supervision off both patients an drugs is disturbing especially as this is not the first time his drugs have gone missing. There is no accountability.

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Responses

Response from The Tunbridge Wells Hospital

Dear Mrs Sharpe, thank you for taking the time to leave comments on your husband's recent admission. We were very sorry to read of the problems you encountered and would be happy to try to help further. Please contact the Patient Advice and Liaison Service on 01892 632953 or email mtwpals@nhs.net. Kind regards, The PALS Team.

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