"My friend is still waiting to ..."

About: National Hospital for Neurology & Neurosurgery, Queen Square

(as the patient),

What I liked

My friend is still waiting to have an operation for a stent to be put into her kidney, she only has one left. She has had to wait so long nearly six months and the kidney must be slowly dying, she has MS, epilipsy etc.... I could go on she had three blood transfusions, calcium infusions everyday give by a nurse and taking so many tablets it is ridiculous and she hardly goes out, I could go on and tell you more. Surely the NHS guidelines say that you shouldnt have to wait more than six months! she doesnt have a choice of hospitals as it is because of her condition, please can someone tell me why she is having to wait so long? is it because we live in Suffolk? or is it cost.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

We are disappointed to hear about your friends experience . Your friend might like to discuss her experience further with our Patient Advice and Liaison Service ( PALS) in one of the ways listed below:

Telephone: 020 7380 9975 (24 hr answer phone)

email: pals@uclh.nhs.uk.

Opening times:Monday to Friday 9am - 4pm except weekeends and public holidays