"unable to work due to time taken by NHS."

About: Royal Stoke University Hospital

from seeing my doctor about lower back pain and pain in both my legs ,and a visit to A&E , where I was told that I required a MRI scan I had to wait 13 weeks for an appointment for a scan which took place on Friday 29th august 2014. it's been 16 working days since the scan and still no sign of any kind of treatment,iam still in a lot of pain in my legs which makes it impossible to return to work .the only treatment my doctor can give me is tablets .I would have expected the NHS to have acted with a small amount of urgency do to the fact that I was working and contributing to both Nat/ins and paye but it seems that no one cares !!

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Responses

Response from Senior Communications Officer, Communications, University Hospitals of North Midlands

Dear "a-lowe6"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Staffordshire.

Please can you contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes, UHNS Communications Team

Response from University Hospitals of North Midlands We are preparing to make a change

Dear "a-lowe6"

Thank you for your comments we very much welcome feedback to enable us to constantly improve patient care.

I am sorry to hear you felt the service you received at UHNM did not live up to your expectations.

If you would like to contact me directly to discuss your personal care pathway and experience, please feel free to do so by calling 01782 675878 or emailing bruce.jarvest@uhns.nhs.uk

We hope it will provide you with some reassurance to know that the Trust is investing in more MRI scanners due to high demand. This will result in extra capacity at both Royal Stoke University Hospital and Country Hospital.

Kind regards

Bruce Jarvest

Superintendent Radiographer

MRI department