"Never again"

About: University Hospital Lewisham

My 11 year old son broke his hand and we arrived at A & E at 7:30pm. We left at 2:10 in the morning. Staff were rude, sarcastic, unfriendly, uncaring... And to think I campaigned to keep this place open. I will never go there again. Really angry.

Story from NHS Choices

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Responses

Response from University Hospital Lewisham

As the Matron for the Children's Emergency Department I was very disappointed to hear of your son's recent experience in the department. I was extremely concerned to read that you found staff 'rude, sarcastic, unfriendly, uncaring', as this is not the standard of care we strive to achieve. I would value the opportunity of meeting with you to explore your concerns, if possible. Please contact me on 07557541720 or call switchboard on 0208 333 3000 and ask to be put through to me. Robert Cole, Matron Children's Services

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