"disabled parking"

About: Southmead Hospital

it looks as if all taxis are top of the line and disabled are last i am disabled and when i got to the main part of the hospital it was full i was then told the next car park is a 15 min walk away in the taxi side was a driving school car a car for security and about 5 or six taxis as i find it hard to walk i got in the hospital only to see the taxi drivers all sat down drinking tea etc i did ask if they on hire they all said no wher do i need to go ? so is a rule for one and the rest can walk but this to all of us you have to walk but not if you are a taxi drive the law says it come out in 2006 hospital must give parking for disabled not for taxis they drop off and go not sit down drinking tea looking for a fare as for the walk inside that is a long long walk and then you go to a gate easy jet dont fly from southmead and BRITISH AIRWAYS said the same . have fun

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Responses

Response from Southmead Hospital

Dear Anonymous – thank you for your feedback. I am sorry that you have been frustrated and distressed by your visit. Recent changes have been made to try and achieve a balance of access for all at the front of the new building and additional disabled spaces have been provided. A recent visit from BPAC (Bristol Physical Access Chain), recently took place, and they carried out a review via the route to the Brunel building from the Beaufort Car Park. One of the group used the shuttle bus and from their observations this worked well. The shuttle bus now runs 7 days per week, and runs until 9 p.m. and has wheelchair access. Another member of the group arrived by taxi and was dropped off at the main entrance, and this went again without any problems. The situation will improve with Phase 2 of the development, where many more disabled spaces will be available in a new multi-story care park with easy access on the same level as the entrance. Kind regards – Steve Sykes Advice and Complaints Team

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