"Care of a relative"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
My elderly cousin was admitted to your hospital following a fall and consequent hip fracture. As I do not live close by I did not visit but my brother was with her during the assessment and admission process and then visited following her operation and with her when she died on one of your wards. He said that throughout your expertise and care was excellent and was particularly impressed with the nurses who stayed with her prior to her operation when she was frightened. When she developed pneumonia following the operation again the care was appropriate and personal and she asked him particularly to thank the nurses concerned for their care and concern. She felt at ease with them. She died very peacefully. Thank you for the high standards that you are achieving when things in the NHS are difficult