"Poor communication between staff"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted by Martin
On Thursday night I attemdes the Mri a&e department, had X-rays and was advised by the doctor I would need a cast. After 2 other people received their casts and an hour later I asked a clinical support worker if he knew when I was going for the cast as I knew he did with the others. He went and checked, came back and got me and put a cast on and I was out in 20 mins. The reason for my wait was because the doctor didn't pass the information on. I would like to recognise the support worker as he took ownership even though he was not to blame and tried to be extremely careful whilst putting my cast on and apologising if I showed any sign of pain even though it was unavoidable. I think the nhs need more people like this.