"Contact with hospital at weekend"

About: Gravesham Community Hospital

It is a Saturday morning at 9.40 I have just tried to contact the audiology department regarding my mother missing her appointment yesterday (because the transport arranged took her to the wrong hospital). A very polite security man has just explained no-one is available to take a call or even leave a message. I leave you to assess whether this is acceptable or not.

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Response from Gravesham Community Hospital

Hello, Thank you for leaving a review. We wanted to let you know as soon as possible that the audiology department at Gravesham Community Hospital is actually run by Medway NHS Foundation Trust and not our Trust (Kent Community Health NHS Trust). If you want to contact them it is probably best to contact their PALS team between 9am and 5pm Monday to Friday, by telephone on 01634 825004 or 01634 830000 x 5793 or by email at Pals@medway.nhs.uk. Apologies for any inconvenience this may have caused you. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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