"Lack of communication at Homerton A&E"

About: City and Hackney Teaching PCT Homerton University Hospital / Accident and emergency

(as the patient),

I brought my son to Homerton A&E because he's having diarrhoea for 3 days. We went to A&E and waited for nearly 3 hours just to be seen by the GP for less than 10mins.

I was asked to take a specimen container to collect my son's stool and send it to our GP in the morning. The next day I went to my local GP with the stool and was refused because I don't have the request form.

How would I know that the stool should come with a form if the GP in A&E didn't give us one? Then I have to go to A&E again and waited for 3 hours just for the form.

They said they can't make the form coz they are not the one who checked my son and the GP who seen him was in a meeting. Fair enough, but shouldn't it be in my son's record or the GP could have written it down somewhere that he's requesting one.

The communication and the system is just appalling, waiting for several hours just for a form because the GP is in a meeting. Is there nobody else covering for him? Bringing a sick child in a hospital and let them wait for hours just to be seen is putting them at risk of exposing them to people with different kind of infection.

NHS is a free health service – no, not free coz I'm paying big tax. But the service is just bad. They should stop blaming the service, its the people that work in the system who should be efficient.

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