"exceptional care throughout Urology departments."

About: Burnley General Hospital

We cannot fault the totally professional, yet completely compassionate treatment received during a very worrying period of investigation for possible cancer. Every appointment from initial outpatient clinic to final biopsy procedures were accompanied by detailed explanations, inspiring confidence in treatments etc. With sincere thanks to all staff.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of our Urology service at Burnley General Hospital, and thank-you for taking the time to do so at what I am sure has been a worrying and stressful time for you and your family. I will make sure your appreciation is passed onto the team and I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again and best wishes Wendy Stobbs, Patient Experience Facilitator

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