"Some of the nurses on the Gynaecology ..."

About: Royal Shrewsbury Hospital

(as a relative),

What I liked

Some of the nurses on the Gynaecology ward are very nice and professional so the negative comments here are only for a minority percentage.

What could be improved

cleanliness of ward.

Attitude of some of the nurses and Sisters.

The way in which some of the old patients were treated by some nurses and Sisters.

Unprofessional and unhigenic examples listed below.

Anything else?

My partner is currently an orthopaedic patient with a spinal/nerve injury in the gynaecology ward as its the overspill for the orthopaedic ward. She is on 2 or 3 different pain killers for nerve pain, the main one being morphine. My partner has been a chronic pain patient for the past 5 years and she very rarely tells me she is in pain unless i ask...and the answer is usually a yes. When i've been to visit the past few nights she has been in serious pain even by her standards (she has a very high pain threshold)and she has to ask for morphine (which the doctors prescribed) as it seems some of the nurses don't to want to give her any. Perhaps they know better than the doctor?? I was present when my partner told the doctor the nurses were stalling giving her the morphine and he was not happy at all!!!! when she does ask for morphine she can wait for up to 2 hours to get it. (when you need morphine you need morphine) Myself and my partner understand she is not the only patient in the ward, my mother is a nurse and we both know they can be understaffed sometimes but there is no excuse for waiting up to 2 hours for morphine when you really need it.

My partner also witnessed an old lady in the next bed drop her cutlery during dinner, the SISTER picked it up off the floor and gave it back to her. The floor is not the cleanest. This is disgusting. I've asked my partner to try and get the name of the sister.

I'm thinking about going back to the ward with a camera tonight......maybe i will.

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Response from Royal Shrewsbury Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, and we are very disappointed to hear that your experience has not matched up to the standards that we set for all of our patients.

Your concerns will be raised immediately with the wards concerned.

If anyone has concerns about the quality of care we urge them to talk at the time to a senior member of staff (e.g. the nurse in charge) or our Patient Advice and Liaison Service. There are Patient Advice and Liaison Services at both hospitals. At RSH this is located near the main ward entrance. At PRH it is located near the main hospital entrance. Most concerns can be addressed immediately.

Since this site is anonymous your contact details are not shared with the Trust. However, we would like to be able to look into the issues you have raised in more detail so we would be very grateful if you would contact the Trust so we can look into this further. Our Patient Advice and Liaison Service can be contacted on 0800 783 0057, or more information about how to raise comments and concerns about our services can be found on our website at www.sath.nhs.uk

Feedback from patients and relatives helps us to continue to improve the safety and effectiveness of our services, and the experience of our patients. Thanks again for taking the time to raise your concerns.

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