"poor care"

About: The Tunbridge Wells Hospital

doctors told me they thought my father had a blood clot and were going to keep him in hospital they changed their minds 4 times,the final straw came when they had found him a bed and when he was actually in it they decided he could go home,he had major stroke 8yrs ago leaving him with no movement in his right arm and no speech,after having a argument with one of the doctors they decided to keep him in overnight,there was no staff to help him feed so my mum had to do it and when I said I was going to make an official complaint I was told thats up to you my father is 79yrs old and I think he deserves a bit more respect and not be treated as a burden,he was left laying in wet trousers for over 4 hours I complained several times.

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Response from The Tunbridge Wells Hospital

Thank you for leaving feedback on your recent experience at Tunbridge Wells Hospital. We were very disappointed to read your comments and would be keen to discuss this with you in more detail. Please contact the Patient Advice and Liaison Service on 01892 632935 or email mtwpals@nhs.net, where a member of the team will be happy to help. We want to ensure that we deliver the highest standards of care and treatment to all our patients and use all comments to help us reflect on and improve the services we provide. Kind regards, The PALS Team.

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