"Dreadful"

About: Queen's Hospital, Burton Upon Trent

I had an appointment today with the dermatologist. I don't want to say who (It may seem petty) but it was not the doctor who my original appointment was with (unfortunately my appointment was changed and i had to see somebody else) I can say that it was the worst experience i have had with a medical professional. It was torturous from beginning to end. I was not listened to, i was not allowed to speak, every time i tried to speak i was talked over. It almost dissolved into an argument at one point and by the end could not wait to leave! I was given no advice, just a printout that contained no relevant information to me. I was reluctantly booked in for a patch test and told basically it wont help me. It was rushed, at one point i was told there were patients outside with cancer, in other words i was a waste of time. At another point when i tried to ask for specific information on my skin condition i was asked "does it matter" and that basically sums up the attitude of the Dermatologist. It clearly didn't matter to them and i was clearly an inconvenience and was made to feel so. After been referred by my Doctor, I had waited months for this appointment and was looking forward to receiving some real advice on how i can help my skin condition. Instead i was brushed aside and mad to feel as though i was a complete and utter inconvenience! For all of the information i received i may as well have gone on google. I will say that the Nurse who sat in on this appointment was very helpful and very professional. I do not have any complaints towards her at all. The only useful information i received came from the Nurse. Also this is only directed to the Dermatologist i saw, everybody else i dealt with were very professional.

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Responses

Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer We are really sorry to read about your experience of our Dermatology department at the Queen’s Hospital. This does not reflect the level of care we expect our patients to receive. We would like to investigate your concerns further so we can improve our service for future patients. If you are happy for us to do so, please contact the PALS directly on 01283 593110 our office is available from 09:00 – 16:30 Monday to Friday Kind regards PALS team