"Hypo at dinner"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Whilst visiting a friend for dinner I suffered from a hypoglycemic episode where my blood sugar level dropped too low for me to take any action to raise it back up. My friend thought I was having a stroke and called for paramedics, concerned to get treatment as soon as possible.

The three paramedics who attended (Dave, Louise and Mike) were very good, they checked whether I was having a stroke during which time my friend told them I had diabetes. They then checked my sugar level, gave me a sugary substance and then, 10 minutes later when I had recovered slightly, made sure I drank some juice and had a banana to raise my level.

I was very pleased with the care I received, I’d give them 10/10 – they could not have treated me better.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Argon482

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Dave, Louise and Mike who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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