"Cra Parking Fraud!"

About: Good Hope Hospital

Hello I had the misfortune to visit the hospital yesterday for an outpatient appointment. Parking is currently even worse than normal as building work is underway.and queuing for vacating spaces caused even more disruption. I was in plenty of time for my appointment but by the time a found a space I was 25 minutes late. I should mention that I am a disabled wheelchair user and need to assemble my wheelchair when traveling alone... as I was. I decided in frustration to leave my car on double yellow lines thinking that displaying my blue badge would evoke some sympathy. When I went into the hospital I was warned that even being disabled and the fact that there were no spaces would not escape a fine. I went back out to move my car and noticed that a disabled space (a pitiful number of three!!) in front of outpatients had become available so I quickly broke down my wheelchair and moved the car there. I went to pay at the machine and found the one hours parking charge was a hefty £2.75 But... I had the correct change and found the machine would not accept anything less than 20p. So it is impossible to pay the correct charge! Everyone will be obliged to put at least 15p above the advertised rate in the machine! Who pockets this? Does it go towards providing a better service? Whatever it is used for I deem it fraudulent Kevin Greenfield Tamworth

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Responses

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust We are preparing to make a change

picture of Richard Parker

Dear Mr Greenfield

Car parking at hospital is always an emotive subject but I'll do my best to help.

We currently use the money raised from the car park to pay for their management, upkeep &, in the case of Good Hope, future expansion. We also offer subsidised parking (50per visit - purchased in blocks of 20) for all who have to make frequent visits to the hospital.

The current restrictions affecting the disabled car park relate to the temporary operating theatre occupying that space - we have attempted to reserve alternative parking spaces but the signposting (around what we're doing & where alternative parking can be found) clearly isn't good enough; I will pick this up again with our estates team. Similarly we can do more to enforce parking penalties for those who are in the wrong space - again I'll pick this up with the team responsible.

Overall we have chosen not to increase parking charges this year & will be investing in a much larger car park for patients on the Good Hope Site next year - this will help solve many of the congestion / waiting issues our patients currently experience.

Finally, please accept my sincere apologies for the frustration caused during your visit & we will try harder to solve this one.

Regards

Richard

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