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4 hours in A&E no food

Story from nhs.uk

"4 hours in A&E no food"

About: Worcestershire Royal Hospital

The care was excellent. The availability of food however. I was with my elderly mother for 4 hours between 5 and 9pm on Tue night. There is a food vending machine in A&E but they were not working, neither was the one in the main cafeteria. Last time I went to this hospital the canteen was open much later with good food. it really is unacceptable for a 24/7 operation where relatives need to stay with patients for there to be absolutely nothing to eat never mind taking into account dietary needs. A poor show for the hundreds of night staff too. Really poor show

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Responses

Response from Worcestershire Royal Hospital 9 years ago
Worcestershire Royal Hospital

Submitted on 07/04/2015 at 15:59
Published on nhs.uk on 09/04/2015 at 01:02

Mal, Thank you for your comments, and we are very pleased to hear that the care your mother received was of a high standard. We are sorry however to hear of the issue regarding food, and have shared this with the management team responsible for A&E. Please accept our apologies for the extended delay in this acknowledgement; if you require anything further, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

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