"Administrative care leaves a lot to be desiredt!"

About: Great Ormond Street Hospital Central London Site

The medical care my daughter has received while a patient of GOSH over the last 4 years has been second to none and I would recommend any child is treated there. I would also like to compliment the X-ray department on their help and efficiency. However the same cannot be said for the administrative care we have received. Notes being sent out months after appointments, appointments being cancelled on more than one occasion and then rebooked months later and when trying to rebook appointments Outpatients refusing to help and being told to go back to the Consultant who is temporarily (hopefully) without administrative help. There are a few very helpful members of staff but this is not something to look forward to as my daughter's condition is monitored for the foreseeable future.

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Responses

Response from Great Ormond Street Hospital Central London Site

Thank you for taking the time to tell us about your experience. We have shared your praise with the relevant staff members in Radiology. We are sorry to hear about the administration involvement and we would like to help. Please contact the Patient Advice and Liaison Service (Pals) on 02078297862 or pals@gosh.nhs.uk. Thank you.