"Amazing ambulance staff!"

About: Derriford Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I live in Looe and sadly had a miscarriage one the evening in mid August. I was on my own at the time as my husband was away. I was very scared when it happened, however, when the ambulance staff arrived (Lee and Matt) I was immediately reassured and put at ease. They were very kind and friendly and helped me to remain calm all the way to Derriford Hospital and on admission. I am extremely grateful to them and really praise all of their incredible hard work. Thank you so much.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear bluenana

Thank you for taking the time to share your experience. I'm so sorry to hear of your loss and I hope that you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Lee and Matt who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave you.

Thank you again for providing feedback on our service.

Kind regards

Laura

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