"Two day stay for a biopsy"

About: Royal Orthopaedic Hospital

From arrival to departure I was impressed with the professionalism of all the staff I came into contact with. I was greeted on arrival in a friendly manner and informed what was to happen. We even met the car park attendant as we drove in to park and he could not have been more helpful. I suppose I came into contact with around 30 people during my stay and every single one showed a high level of professionalism and enthusiasm. I felt there was warmth and caring in the hospital and a calming atmosphere. The people were not just doing a job they do really care. The whole visit went well and I was left with the distinct impression that this is a very well run and competent organisation. The managers who I never saw deserve a great deal of credit as this sort of organisation does not happen by chance. Please pass on my comments where appropriate . To some who read this it may appear I have gone over the top with my comments I assure you this is exactly as I found it. If you are due to attend here do so with confidence.

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Response from Royal Orthopaedic Hospital

Dear Mr Burton hello thank you so very much for your wonderful feedback; we can hope for no greater compliments. I have shared this with those colleagues who looked after you and the staff you mentioned, and will forward onto our senior managers and Executive Team too. with all best wishes Claire Williams, Patient Relations Manager

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