"Horrendous"

About: St James's University Hospital

Left for 15 hrs on a trolley with no water/fluid IV, countless "definite" promises of surgery, no communication between wards, district nurse promised and not arranged, therefore left with saturated dressing for 26 hrs. Complaint in process.

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Responses

Response from St James's University Hospital

Dear Anonymous The experience you describe is not acceptable and must have been very distressing. I shall forward your comments to the Matron for General Surgery who should already be investigating this if you have raised a complaint. If you would like to discuss you experience in more detail, please contact the Trust’s Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk Kind regards Scott Senior Nurse Patient Experience

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