This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Waiting times and lack of available appointments

Posted By linda Sampson

"Waiting times and lack of available appointments "

About: Charlotte Keel Medical Practice

(as the patient),

I had my diary to book an appointment well in advance of when I needed one, and there were no appointments available during the week for the next three weeks. A sexual health clinic and service should be available to everyone as and when they need it and not have to be booked weeks in advance.

I have tried to attend weekend clinics before now where patients are being turned away because there are not enough staff to accommodate patient needs on Saturdays. I have been present where I estimated at least ten people were turned away. I had to book my appointment with the GP instead and all I needed was a repeat prescription of Femodine.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bristol Community Health CIC 9 years ago
Bristol Community Health CIC

Submitted on 26/09/2014 at 08:31
Published on Care Opinion at 09:28

Thank you for your comments, we are sorry to hear of your concerns. In order to address your concerns it would be really helpful to have a conversation with you to establish some more detail. Bristol Community Health do not provide a Sexual Health Service, so it may be that your comments sit with another service provider.

Please do call 0117 900 2540 at your convenience, and we will do our best to assist you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Charlotte Keel Medical Practice 4 years ago
Charlotte Keel Medical Practice

Submitted on 17/10/2019 at 14:48
Published on nhs.uk on 19/10/2019 at 19:36

Dear Linda

Thank you for your post as it helps me to understand where there are issues. We do have Saturday appointments but these need to be prebooked so would only turn away patients who just turn up. We have been short of sexual health trained staff but have recently trained a new member of the team so this pressure should be easing. Do you have on line access as you can order repeat medication that way? If you still have issues please feel free to ring me (Jane Isaac Practice Manager) so that we can discuss them and try and improve the surgery. Kind regards

Jane

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k