"Patient transport & patient notes from Trafford General & Wythenshawe"

About: Trafford General Hospital Wythenshawe Hospital

(as a staff member posting for a patient/service user),

I was having a procedure at Trafford General. When it came to them getting my notes from Wythenshawe Hospital they had to be brought by taxi. The cost to the NHS must be really high with things like this.

I'd deliberately gone early for this appointment at Trafford General, but because the notes arrived late, I was seen late and afterwards had to sit for a long time and walk down a corridor in the dark because everyone had gone home. This was unpleasant. On top of this, the patient transport didn't turn up.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would have hoped. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

It is not our normal practice to obtain patient records in the way you have described, but we take all issues surrounding patient care very seriously and would very much like to hear from you directly to look into your experience further.

It is difficult to respond in a comprehensive way without more detailed information. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be able to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust