"Patient Transport to Wigan Orthopedic Hospital"

About: North West Ambulance Service NHS Trust / Patient transport service

(as a staff member posting for a patient/service user),

More than once, the patient transport service hasn't turned up for me to take me to Wigan Orthopaedic from my house in Trafford. They've had to get me a taxi instead.

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Response from North West Ambulance Service NHS Trust

Thank you for taking the time to provide the experience of using patient transport. I am sorry to hear that the patient had a poor experience.

North West Ambulance Service NHS Trust provide the Patient Transport Service in the Cumbria, Lancashire, Cheshire and Mersey areas since April 2013. Transport within the Greater Manchester area is provided by Arriva Transport Solutions. If you would like to contact them and provide your feedback they can be emailed at: patientcustomerservices@arriva.co.uk or alternatively they can be telephoned on: 0800 023 2292.

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