"Excellent outpatient appointment"

About: The Princess Royal Hospital (Telford)

We visited the children's outpatient department today 15/09/2014 at 2.30pm with my daughter and received excellent advice and a superb experience whilst my daughter had an eye test, The lady doctor that we saw had only been at the hospital for a couple of weeks but made use feel at ease and explained everything fully and was exceptional with my five year old, the only regret I have is that I did not get the doctors name as I would have loved to have spoken to a manager at the hospital to express my thanks for a really positive experience, I never complain or feel the need to leave feedback but on this occasion I feel I needed to share the great experience I had today, I am sick of all the negativity that surrounds the nhs and have always received first class care at Princess Royal, Thank you again.

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Response from The Princess Royal Hospital

Mark Bailey Thank you for your kind comments regarding the lady doctor who saw your daughter in the outpatient's department at the Princess Royal Hospital on 15th September 2014. I will pass on your comments to the department matron who I am sure will be able to identify the doctor and share them with her. Di Davis Patient Advice and Liaison Service Shrewsbury and Telford Hospital NHS Trust

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