"urgent care department"

About: Bishop Auckland Hospital

I visited the department with my son who was having some problems and was due to go to work. He was afraid of losing his job and as it was a weekend his GP was not available. He was seen within twenty minutes, the doctor was very thorough, completed some tests and an examination and treated him with antibiotics. He managed his short shift at work and felt much better the following day on the medication. He was advised to see his own GP for a follow-up and further investigations. My son was very happy with his treatment. the only negative comment that I have is that the light-up sign in the waiting room states that the waiting time may be up to 2 hours, this was obviously not the case, I have been told that this sign is reglarly lit whether or not there is a long waiting time. This is inappropriate.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your son's recent visit to the Urgent care centre at Bishop Auckland hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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