"Everlasting A&E visit"

About: Kingston Hospital

Reception staff could not differentiate priorities of service and maintained not to communicate changes in condition needing instant treatment like breathing assistance from medical staff. No privacy at discussing treatment.Poor medical communication skill. Abrupt doctor and A&E receptionist. Arrived in A&E 19 hrs and left department at 00.15 .

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Responses

Response from Kingston Hospital

Thank you for your comment. We are sorry your experience at the hospital was not satisfactory. If you would like us to investigate this further, could you possibly supply more information to our Patient Advice and Liaison team on 020 8934 3993 or email us on pals@kingstonhospital.nhs.uk

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