"Care?"

About: Royal Preston Hospital

My mum has been on bed rest for several weeks now in Preston hospital after fracturing her collar bone, ribs and pelvis. She has been left for 45 minutes at a time needing the toilet after pressing her buzzer several times!! The care here is a joke. They obviously need more staff working there to make sure every patient is getting the care they need.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your mum's experience. Can I ask you to please contact our PALS department, who will be pleased to try to help rectify the problems she has encountered.

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Response from Royal Preston Hospital

Thank you for your feedback. We are sorry to hear of your mother's experience. Can we ask you to please contact our PALS department on 01772 522972 to discuss your concerns in more detail and our staff will be pleased to work with you to try to resolve your concerns.

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