"Poor treatment"

About: University Hospital (Coventry)

My mum is currently in this hospital she has a hypoxic brain injury after having a cardiac arrest 4 years ago. She was admitted on Friday after getting a piece of food stuck in her throat on Thursday evening. She had to wait until yesterday for an endoscopy as she wasn't classed a urgent. When they did do the procedure to remove the food they managed to tear her oesophagus! She then needed a swallow test as a result to make sure that any food or drink goes where it should and this was definitely promised for yesterday. This didn't happen and it is now supposed to be today. The doctor has just been round to say it could be tomorrow as once again she is not classed as urgent. The radiology department works 24 hours, this is pathetic! My mum needs medication for her heart to keep her alive which she hasn't had since Thursday because of the obstruction. This medication cannot be given intravenously. Maybe this will then be considered as urgent!

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am sorry to hear about your mother’s experience in our hospital which is not the standard we aim to give. As a result we would like to get some further details about your mother’s care so we can understand fully what happened. Please can you contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203 or if you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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