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Excellence in care and delivery

Story from nhs.uk

"Excellence in care and delivery"

About: Tameside General Hospital

Attended A+E on advice of GP 08/09/14. Found all staff approachable, friendly and reassuring. As a nurse, I did feel like a fraud though staff were brilliant and I eventually realised I did need urgent care. The only thing wrong with TGH is lack of staff, time and equipment. I do hope that that the current CEO addresses this as believe me your staff do an amazing job in very challenging circumstances. Speaking as someone who used to work @ TGH I know what I'm talking about! Thank you to all the staff that looked after me - I will be forever grateful xx

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust 9 years ago
Helen Howard
Head of Patient Experience,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 19/09/2014 at 15:30
Published on Care Opinion at 15:34

Many thanks for you positive comments. It is always good to receive feedback from our patients. I will ensure your comments are passed on to the department.

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from Tameside General Hospital 9 years ago
Tameside General Hospital

Submitted on 24/09/2014 at 17:15
Published on nhs.uk on 25/09/2014 at 04:00

Many thanks for you positive comments. It is always good to receive feedback from our patients. I will ensure your comments are passed on to the department. John Goodenough Director of Nursing

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