"my wife was in A10 now in A9, porters ?"

About: Wythenshawe Hospital

My wife has received wonderful care at all times but was has been a let down is the portering staff, i do not know how your system works or even if you have the adequate amount of staff in that dept. But tonight 14/09/2014 on arriving for visiting at 5-45pm at ward A10 i was told my wife was being moved to A9 (at this point i presume you know where A9 is in relationship to A10) i did not as i am a visitor. On seeing my wife and sitting down next to her bed and getting all her belongings packed ready to go we then waited till 8-50pm when because i complained to the ward staff nurse she apologised and got two nurses two push my wife's bed through the door and across the passage to A9 if i had know this i could have taken her myself. In that period of time we were waiting we kept getting told we are waiting for a porter. I presume you will say it is Sunday and staff shortest. On talking to other visitors this seems to be the norm. I await your reply or other as i will be visiting for a week or two yet. This episode cost me extra car parking charges and not being able to meet up with my son and granddaughter.

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Responses

Response from Wythenshawe Hospital

Thank you for your comments. Please accept our apologies for your poor experience during your wife's transfer. If you would like to discuss your concerns in further detail, please contact the Patient Experience Manager on 0161 291 5463. Thank you Patient Experience Team

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