"Patient care, when ?"

About: Royal Preston Hospital

After being admitted with suspected appendicitis and in extreme pain I was told I would be given pain relief. This took 4 hours to arrive, I could not get them to give me a second dose of painkillers until 9 hours after the first dose. I had to wait 13 hours for a cup of tea and only got it then because I got out of my sickbed and went down 2 floors to a vending machine . They decided not to bother giving me the blood thinning injections that I was supposed to have every day. When I was discharged they did not have my antibiotics so gave me 2 to be going on with and told me to phone the next day to arrange to pick more up. I waited until 8.00pm next day and phoned to see if my tablets were ready and was told to phone back in the morning which meant I missed 2 lots of tablets. My whole experience at this hospital was not only disgusting but dangerous, by missing my blood thinning injections they raised the chances of me getting DVT. Even the nurse who took my blood sample commented on how hard it was to get the blood out of my veins for testing

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience. We were obviously concerned to read your comments and would ask you to please contact our Customer Care department on 01772 522521 to discuss your concerns in more detail and to enable us to look into them

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Response from Royal Preston Hospital

Thank you for providing you're feedback. We are obviously concerned to hear of your experience and would welcome the opportunity to discuss the issues you have raised on more detail. If you are happy to do so, can we ask you to please contact our Customer Care department on 01772 522521 and our staff will be pleased to try to help resolve your concerns.

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