"Mersea Ward going backwards"

About: Colchester General Hospital

This was my third stay in Mersea ward and by far the worst. This is the first time simple requests were not met and nurses said they would do things, change dressings etc. and then failed to do so. The new staff nurses seemed knowledge able but the "middle rank" staff lacked interest. The care workers making beds etc. and the cleaners at least did what was required well. The only saving grace was the night shift which was made up of the same staff as on my previous stays.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on General Surgery at RDEE4-Colchester General Hospital at 15/09/2014 08:51:53 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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