About: Southmead Hospital Southmead Hospital Bristol BS10 5NB
My Dad is currently in a ward in the new building. Last night, he had an accident in his bathroom which needed urgent cleaning. A telephone call was made to the cleaners to come as soon as possible but no one came to clean the bathroom for 5 hours. A few points I would like to raise: 1: This is very degrading to my Dad 2: This risks infection- is infection prevention not on your agenda? 3: What if my Dad needed to go again? It would have been absolutely diguisting for him. I am so disapointed. Patients having their own bathrooms seems such a perk, but it seems that as they are not communale, the cleaning of the bathrooms i left to the last task on what I am sure is a long list. Waiting 1 hour is acceptable. Waiting 5 hours is not.