"Paramedic’s care helped me remain independent. "

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am 88 and live on my own in Saltash. I had a fall yesterday and a paramedic came out to me. He was wonderful and I have to say the other ambulance staff I have met have also been wonderful too. He initially thought I had broken my rib but it seems I’m just badly bruised. His care kept me out of hospital. I don’t mind St Barnabas but I don’t like Derriford. At my age my independence is very important to me and the paramedic’s care helped me remain independent.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Mode707

Thank you for taking the time to share your experience. I hope you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most. Not every patient needs to go to hospital and South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

I would like to pass your kind comments onto the Paramedic who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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