"Elderly parents- dad AEU and ward 70 4 weeks mum..."

About: Hull Royal Infirmary

I would like to start by thanking all the staff who helped our parents while at Hull Royal. They do an amazing job in very difficult and I feel, rather demoralising, circumstances. If it was all about people & their personal care, then this would be a different review! This is not a 'job' people do, it is a 'vocation'! Individuals do not do this job for the pay / holidays / working conditions, they do it because they want to make a difference & care for the people they work with! We encountered numerous caring, thoughtful, considerate staff who took the time to really care for our parents & made a difference to their & our, experience: Auxillary Sister,Physios who dealt with my dad on ward 70. A&E plus staff in the Fracture clinic, the paramedic who dealt with my mum in the ambulance! These are just a few who really shone though the staff on the whole were great - thank you all. AEU and A&E were rather chaotic due to the lack of apparent organistaion or leadership! Jobs / roles / tasks were duplicated or missed on many occasions &from the carer's perspective, not very reassuring!! Talk about too many chiefs!! Needed on big bossy one who had a handle on all that was going on - to monitor situations so staff time / resources were not being wasted / duplicated! Ask the carers advice! We know the patients and love and care for them and have their best interests at heart! Value what we have to say or suggest! Seek our opinion! I have a mum with severe dementia. She has been on AEU before & on ward 70. My dad, not a dementia sufferer, has just recently left AEU and ward 70. Dementia is a huge problem that is only going to get worse. Hull Royal & its staff cannot cope with these patients. They need different specialised treatment & care. It was highly distressing for my dad and my mum at the hospital. Staff didnt know, or were not trained,to deal with my mum. Also on the ward, these patients created real distress for the other patients, like my dad & for the carers / visitors. Surely the time is ripe for having specially trained staff & medical practitioners, plus distinct wards, for these patients?!! Different protocol / procedures should be in place for the dementia sufferers & carers. My mum broke her arm& was in a great deal of pain which was very upsetting & distressing for me - let alone her!! She couldn't say what hurt, how much or where! What didn't hurt or what she needed! Shouldn't having medical power of attorney count for the carers having a say in what happens to their loved one? There is a case for sedating these patients so that procedures can be carried out & these dementia sufferers receiving the correct treatment. Them being un-co-operative,aggressive & extremely anxious, is not their fault but shouldnt mean they don't receive the treatment they deserve!! Nos, targets, statistics & %s dont matter to us, Joe Public, people are what matter

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your Mum AND Dad's recent experience and we will ensure that the staff on ward 70 and A&E concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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