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Care Opinion

Lovely medical staff, respectful and human.

Story from nhs.uk

"Lovely medical staff, respectful and human."

About: Trafford General Hospital

Attended the gynaecology unit and even though it was for not the nicest of reasons the staff there could not have been more helpful. I felt really cared about and respected. All the staff gave me time to talk, they listened to me and answered my questions. I think many hospitals and medical staff across the country could learn from the staff here. I have to give them a glowing review because they made a terrible experience very bearable. I was seen by a nurse and a doctor and then another nurse joined us, I had all the tests possible done there and then which meant that I didn't even have time to worry. They told me all the time that everything was my choice which is very important because it meant that at a time where I felt a certain loss of control about my illness they were giving me back as much control as possible. This in turn made it easier for me to decide to have all the tests they offered there and then. I could not fault them, they covered everything including giving me a number to ring in case I got worried about anything or needed to ask questions. They told me if things got worse I could just go in to see them. Fantastic service, lovely staff, I'm very grateful to them because I am a worrier and I hate having to go the docs but this felt so safe and I felt like I was in good hands which meant a lot and made the experience much easier to deal with. Many thanks to them.

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Responses

Response from Manchester University NHS Foundation Trust 9 years ago
Manchester University NHS Foundation Trust

Submitted on 22/09/2014 at 14:12
Published on Care Opinion on 23/09/2014 at 09:37

Thank you for your comments posted on the Patient Opinion website regarding your care at the Gynaecology Department Trafford Hospital. It was very kind of you to write and compliment the staff as it is good to received positive feedback which reflects the hard work and dedication of our staff.

Working within the NHS at Trafford Hospital we feel is a privilege and we strive to create a culture of compassionate care. This involves the team viewing each patient as an individual, treating everyone with respect and maintaining patient dignity. We believe that everyone should be able to make informed choices about their care and are reassured that your experience of our service was positive.

We appreciate that attending hospital can cause anxiety and patients often feel vulnerable, it is therefore our responsibility to take time to listen and respond to patient’s concerns, ensuring they feel safe.

We wish you a speedy recovery and once again on behalf of our staff thank you for your lovely comments. Your comments have been passed on to the matron for the Gynaecology Department to share with the team and we are sure that at a time when NHS staff often receive criticism, your evaluation will certainly raise moral.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Trafford General Hospital 9 years ago
Trafford General Hospital

Submitted on 22/09/2014 at 15:19
Published on nhs.uk on 23/09/2014 at 04:00

Thank you for your comments posted on the NHS Choices website regarding your care at the Gynaecology Department Trafford Hospital. It was very kind of you to write and compliment the staff as it is good to received positive feedback which reflects the hard work and dedication of our staff. Working within the NHS at Trafford Hospital we feel is a privilege and we strive to create a culture of compassionate care. This involves the team viewing each patient as an individual, treating everyone with respect and maintaining patient dignity. We believe that everyone should be able to make informed choices about their care and are reassured that your experience of our service was positive. We appreciate that attending hospital can cause anxiety and patients often feel vulnerable, it is therefore our responsibility to take time to listen and respond to patient’s concerns, ensuring they feel safe. We wish you a speedy recovery and once again on behalf of our staff thank you for your lovely comments. Your comments have been passed on to the matron for the Gynaecology Department to share with the team and we are sure that at a time when NHS staff often receive criticism, your evaluation will certainly raise moral. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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