"Orthopaedics sort your system out"

I have had some bad experiences with this department and today was no exception. Total disorganisation lost notes etc. I finally got sent to the X-ray department but the orthopaedics had sent for the X-ray on the wrong foot just to add to the catalogue of disasters. Then a light at the end of a bad experience a radiologist, despite the fact she got no answer when she rang the department, she did not give up, and eventually she got the right X-ray form in between all this she kept me informed and kept apologising that I was kept hanging about. She really was a very nice person, very efficient and certainly a credit to the hospital. So I say thank you to her for going the "extra mile", you restored some of my faith in the medical profession