"i didnt wait long for my xray. ..."

About: Lister Hospital

(as the patient),

What I liked

i didnt wait long for my xray. the xray doctor was very helpfull and caring when he realised i have a severe hearing problem. he made sure i understood every thing he was doing.

What could be improved

better signs to xray. we walked all the way from the main entrance, past the gift shop and the 'stall' looking for it. then the lift up and down indicator wasnt working so we waited for several elevators. then because we didnt know which one to take i walked down the stairs and then all the way back on a lower floor to xray. i was being x ray for shortness of breath and it didnt help , i could hardly breath when i got there, then, in xray receptionisttold t me o put on a gown but not where they were.she sort of waved a hand so i wandered off in that direction looking all around till my son saw them - i presume they were clean ones, but all bunched up hard to see. and then i felt exposed -no bra and so thin and tight and you know what the cold does to nipples- so ended up putting my sweater on over the gown . but since im heavy breasted that just outlined my boobs and when i walked everybody could see them flapping!! sign said there was dressing gowns but i didnt see any. .

Anything else?

icant the reseptionists hand a gown to the patient. when they sign in ? also there were 3 of them and hardly any patients so , if not busy couldnt one of them walk the patient to a changing booth, maybe help take their necklace off. ive got nerve damage to my arm and if my son wasnt their i couldnt take my necklace off. just a little thing but it would help a nevous patient feel less like a number.

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Response from Lister Hospital

Thank you for your thoughtful feedback and we're sorry that you had difficulty in finding our x-ray department. We review signage regularly and we will feed your comments in to that process.

We will also make sure that your comments about the radiology service are shared with the team. Sometimes when you work in a service every day, it can be hard to see things from a patient's perspective. We are sure that your insight will help the radiology team improve their service even further.

Despite your initial problems, we were pleased to see that the x-ray process itself went well and that you felt well supported by our clinicians.

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